Complaints Procedure

We have put together a complaints procedure to comply with various Part P bodies and to give our valued clients a extra level of confidence in us.

Step 1, If you have any reason for concern please ring or text 07913233209 

Step 2 If in the unlikly event ringing or texting brings you no satisfaction please fill out the below form with a detailed description of your complaint

To ensure clients satisfaction out work practices are listed below

• We agree and document the work to be done
• Written estimates are provided which include the objective and scope of the work to be done
• We agree to arrive on the dates and times agreed
• You are kept informed of the progress and status of the work
• We will  always maintain a high standard of work
• We will comply with current regulations
• We guarantee our work for a 12 month period

There are some areas however that we cannot control or be held responsible for:

• The initial complaint must be made directly to us before any third party makes changes or corrects the area under concern
• The complaint can only be made by the person ordering the work
• Any failures due to the circuits or components being used outside the specifications detailed in the design and certification documentation
• Damage caused by misuse or external influences
• Electrical inspection condition report, where the relevant features of the electrical installation have subsequently been altered or removed
• Further changes to the relevant installation or circuits have been made
• No responsibility is taken for the suitability and function of any appliances connected to the electrical installation or any damage subsequently caused th the installation